:root{
  --bg:#f5f7fb; --card:#ffffff; --ink:#102033; --muted:#667085; --line:#e5eaf3;
  --blue:#0b63ce; --blue2:#0757b8; --violet:#6d4aff; --green:#0b8f54; --amber:#b7791f; --red:#d92d20;
  --shadow:0 20px 50px rgba(15,35,70,.08); --radius:22px;
}
*{box-sizing:border-box} body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink)}
a{color:inherit;text-decoration:none}.muted{color:var(--muted)}.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-weight:800;color:var(--blue);font-size:12px;margin:0 0 8px}.center{justify-content:center}
.topbar{height:74px;background:rgba(255,255,255,.92);backdrop-filter:blur(18px);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 30px;position:sticky;top:0;z-index:10}
.brand-row{display:flex;align-items:center;gap:12px}.brand-row strong{display:block;font-size:16px}.brand-row small{display:block;color:var(--muted);font-size:12px;margin-top:1px}.brand-mark{width:42px;height:42px;border-radius:15px;background:linear-gradient(135deg,#073f91,#1677ff 58%,#7b61ff);color:white;display:grid;place-items:center;font-weight:900;box-shadow:0 12px 30px rgba(11,99,206,.24)}.brand-title{font-weight:900;font-size:22px}.brand-subtitle{font-size:13px;color:var(--muted)}
nav{display:flex;align-items:center;gap:8px}nav a{padding:10px 13px;border-radius:12px;color:#344054;font-weight:700;font-size:14px}nav a:hover,.nav-active{background:#eef5ff;color:var(--blue)}
.page{max-width:1480px;margin:0 auto;padding:30px}.page.narrow{max-width:920px}.page-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-end;margin:8px 0 24px}.page-head h1{font-size:34px;line-height:1.1;margin:0 0 8px}.page-head p{margin:0}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:22px}.section-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.section-head h2,.card h2{margin:0;font-size:22px}.alert{border-radius:16px;padding:13px 16px;margin:0 0 18px;font-weight:750}.alert-success{background:#ecfdf3;color:#067647;border:1px solid #abefc6}.alert-error{background:#fef3f2;color:#b42318;border:1px solid #fecdca}
.btn{border:0;border-radius:14px;padding:12px 17px;font-weight:850;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-size:14px}.btn-primary{background:linear-gradient(135deg,var(--blue),var(--violet));color:white;box-shadow:0 12px 26px rgba(11,99,206,.22)}.btn-primary:hover{filter:brightness(.98)}.btn-light{background:#f2f5fa;color:#1d2939;border:1px solid var(--line)}.full{width:100%}
.login-body{min-height:100vh;background:radial-gradient(circle at 20% 20%,#e4f0ff 0,#f8fbff 30%,#eef3fa 100%);display:grid;place-items:center;padding:28px}.login-shell{width:min(1120px,100%);display:grid;grid-template-columns:420px 1fr;gap:24px}.login-card,.login-hero{background:rgba(255,255,255,.9);border:1px solid rgba(255,255,255,.7);border-radius:30px;box-shadow:var(--shadow);padding:34px}.login-card{display:flex;flex-direction:column;gap:22px}.login-hero{background:linear-gradient(135deg,#062c67,#0b63ce 54%,#6d4aff);color:white;min-height:520px;display:flex;flex-direction:column;justify-content:center;overflow:hidden;position:relative}.login-hero:after{content:"";position:absolute;inset:auto -60px -90px auto;width:320px;height:320px;background:rgba(255,255,255,.12);border-radius:50%}.login-hero h1{font-size:48px;line-height:1.02;margin:20px 0 12px;max-width:640px}.login-hero p{font-size:18px;color:#dceaff;max-width:650px}.hero-chip{width:max-content;background:rgba(255,255,255,.16);border:1px solid rgba(255,255,255,.24);padding:9px 12px;border-radius:999px;font-weight:800}.hero-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin-top:26px}.hero-grid div{background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.18);border-radius:18px;padding:16px;font-weight:800}.hero-grid span{display:block;color:#b9d8ff;margin-bottom:5px}.login-hint{font-size:13px;line-height:1.7;color:#475467;background:#f8fafc;border:1px solid var(--line);border-radius:16px;padding:14px}
.form-stack{display:flex;flex-direction:column;gap:16px}label{font-size:13px;font-weight:850;color:#344054;display:flex;flex-direction:column;gap:8px}input,select,textarea{width:100%;border:1px solid #d8dee9;border-radius:14px;padding:12px 14px;font:inherit;background:white;color:var(--ink);outline:none}input:focus,select:focus,textarea:focus{border-color:#84b8ff;box-shadow:0 0 0 4px rgba(11,99,206,.12)}textarea{resize:vertical}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:14px}.actions{display:flex;align-items:center;justify-content:space-between;gap:14px}.form-card{padding:28px}.filterbar{display:grid;grid-template-columns:1.5fr 220px 220px 110px;gap:12px;margin-bottom:16px}
.stats-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:16px;margin-bottom:22px}.stats-grid.compact{grid-template-columns:repeat(4,1fr)}.stat{background:white;border:1px solid var(--line);border-radius:20px;padding:20px;box-shadow:var(--shadow);position:relative;overflow:hidden}.stat span{display:block;color:var(--muted);font-weight:800;font-size:13px}.stat strong{font-size:34px}.stat i{height:4px;display:block;background:linear-gradient(90deg,var(--blue),var(--violet));border-radius:99px;margin-top:12px;min-width:8px}
.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:#667085;border-bottom:1px solid var(--line);padding:14px 12px}td{padding:16px 12px;border-bottom:1px solid #edf1f7;font-size:14px;vertical-align:middle}tbody tr{cursor:pointer}tbody tr:hover{background:#f8fbff}.empty{text-align:center;color:var(--muted);padding:34px!important}.badge{display:inline-flex;align-items:center;padding:6px 10px;border-radius:999px;font-size:12px;font-weight:900}.badge-blue{background:#eaf3ff;color:#0b63ce}.badge-violet{background:#f1edff;color:#5b3ee8}.badge-amber{background:#fff7e6;color:#a15c00}.badge-green{background:#e9fbf2;color:#087443}.badge-gray{background:#f2f4f7;color:#475467}.priority{font-weight:900}.priority-critical{color:#d92d20}.priority-high{color:#b54708}.priority-normal{color:#0b63ce}.priority-low{color:#667085}
.ticket-layout{display:grid;grid-template-columns:360px 1fr;gap:22px}.ticket-side{position:sticky;top:96px;height:max-content}.ticket-side h1{font-size:24px;line-height:1.18;margin:0 0 20px}.meta-list{display:grid;gap:12px;margin-bottom:20px}.meta-list div{display:flex;justify-content:space-between;gap:12px;border-bottom:1px solid #edf1f7;padding-bottom:10px}.meta-list span{color:#667085;font-weight:750}.meta-list strong{text-align:right}.mini-form{border-top:1px solid var(--line);padding-top:16px;margin-top:16px;display:grid;gap:12px}
.timeline-list{position:relative;padding-left:10px}.timeline-list:before{content:"";position:absolute;top:0;bottom:0;left:18px;width:2px;background:#e7edf7}.timeline-item{display:grid;grid-template-columns:34px 1fr;gap:12px;margin-bottom:18px}.timeline-dot{width:16px;height:16px;border-radius:50%;background:var(--blue);border:4px solid #eaf3ff;margin-top:18px;z-index:1}.timeline-item.internal .timeline-dot{background:#667085;border-color:#f2f4f7}.timeline-content{background:#fbfdff;border:1px solid var(--line);border-radius:20px;padding:18px}.timeline-item.internal .timeline-content{background:#f8fafc}.timeline-top{display:flex;align-items:center;gap:10px;margin-bottom:8px}.timeline-top span{color:#667085;font-size:13px}.timeline-top em{font-style:normal;background:#eef2f6;color:#475467;padding:4px 8px;border-radius:999px;font-size:12px;font-weight:900}.timeline-content p{white-space:pre-wrap;line-height:1.55;margin:10px 0}.status-line{font-size:13px;color:#475467;background:#eef5ff;border-radius:12px;padding:8px 10px;width:max-content}.reply-box{margin-top:24px;border-top:1px solid var(--line);padding-top:22px;display:grid;gap:14px}.reply-box h3{margin:0}.check{display:flex;flex-direction:row;align-items:center;gap:10px;justify-content:flex-start;margin-top:28px}.check input{width:auto}.attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px;margin-top:14px}.attach{display:flex;gap:10px;align-items:center;border:1px solid var(--line);background:white;border-radius:16px;padding:10px;min-height:72px}.attach img{width:58px;height:58px;border-radius:12px;object-fit:cover;background:#eef2f6}.attach span{font-size:13px;font-weight:850;overflow:hidden;text-overflow:ellipsis}.attach small{display:block;color:#667085;margin-top:3px}.video-icon{width:58px;height:58px;border-radius:12px;background:#111827;color:white;display:grid!important;place-items:center;font-size:18px;flex:0 0 auto}.grid-two{display:grid;grid-template-columns:420px 1fr;gap:22px}
@media(max-width:980px){.login-shell,.ticket-layout,.grid-two{grid-template-columns:1fr}.login-hero{min-height:auto}.login-hero h1{font-size:36px}.topbar{height:auto;align-items:flex-start;gap:12px;flex-direction:column;padding:18px}.page{padding:20px}.page-head{align-items:flex-start;flex-direction:column}.stats-grid,.stats-grid.compact{grid-template-columns:repeat(2,1fr)}.filterbar,.two-col{grid-template-columns:1fr}.ticket-side{position:static}nav{flex-wrap:wrap}.hero-grid{grid-template-columns:1fr}}
@media(max-width:560px){.stats-grid,.stats-grid.compact{grid-template-columns:1fr}.login-card,.login-hero{padding:24px}.page-head h1{font-size:28px}.actions{align-items:stretch;flex-direction:column}.btn{width:100%}}

/* Refined ticket desk UI */
.wide-page{max-width:1740px;padding-left:34px;padding-right:34px}.support-head{align-items:center}.head-chip{background:#fff;border:1px solid var(--line);border-radius:18px;padding:12px 16px;box-shadow:0 10px 30px rgba(15,35,70,.06);min-width:260px}.head-chip span{display:block;color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.08em;font-weight:900}.head-chip strong{font-size:14px}.support-stats{grid-template-columns:repeat(6,minmax(0,1fr))}.support-stats.compact{grid-template-columns:repeat(5,minmax(0,1fr))}.support-stats .stat{min-height:108px}.table-card{padding:0;overflow:hidden}.ticket-toolbar{display:grid;grid-template-columns:1fr auto;gap:16px;align-items:end;padding:18px 20px;background:linear-gradient(180deg,#fff,#fbfdff);border-bottom:1px solid var(--line)}.polished-filter{margin:0;grid-template-columns:minmax(280px,1.8fr) 210px 210px auto auto;align-items:end}.customer-filter{grid-template-columns:minmax(280px,1.8fr) 210px auto auto}.polished-filter label span{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#667085;font-weight:950}.polished-filter input,.polished-filter select{height:44px;border-radius:12px;background:#fff}.polished-filter .btn{height:44px;white-space:nowrap}.result-strip{display:flex;align-items:center;gap:8px;padding:12px 14px;border:1px solid var(--line);border-radius:14px;background:#f8fbff;color:#475467;white-space:nowrap}.result-strip strong{font-size:22px;color:var(--ink)}.refined-table-wrap{max-height:calc(100vh - 350px);min-height:380px;background:#fff}.data-table{table-layout:fixed;border-collapse:separate;border-spacing:0}.data-table thead th{position:sticky;top:0;z-index:3;background:#f8fafd;border-bottom:1px solid #dfe7f2;padding:0;color:#475467}.data-table th:first-child,.data-table td:first-child{padding-left:20px}.data-table th:last-child,.data-table td:last-child{padding-right:20px}.data-table td{height:76px;padding:14px 12px;border-bottom:1px solid #edf2f8;color:#1d2939}.data-table tbody tr{transition:background .15s ease,box-shadow .15s ease}.data-table tbody tr:hover{background:#f5f9ff;box-shadow:inset 4px 0 0 var(--blue)}.sort-link{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:14px 12px;font-size:11px;text-transform:uppercase;letter-spacing:.08em;font-weight:950;color:#475467}.sort-link b{font-size:13px;color:#0b63ce}.col-ticket{width:172px}.col-customer{width:240px}.col-subject{width:32%}.ticket-cell strong,.subject-cell strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-cell small,.subject-cell small,.truncate small{display:block;color:#667085;margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.truncate strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.soft-pill{display:inline-flex;max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;background:#f3f7fc;color:#344054;border:1px solid #e5edf7;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:900}.assignee{display:inline-flex;background:#edf4ff;color:#0757b8;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:900}.time-cell{color:#475467;font-size:13px}.data-table .empty{height:180px;font-size:15px;background:#fff}.badge{white-space:nowrap}.priority{white-space:nowrap}.search-field input{min-width:280px}
@media(max-width:1200px){.support-stats,.support-stats.compact{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-toolbar{grid-template-columns:1fr}.polished-filter,.customer-filter{grid-template-columns:1fr 1fr}.result-strip{width:max-content}.refined-table-wrap{max-height:none}.wide-page{padding-left:22px;padding-right:22px}}
@media(max-width:720px){.support-stats,.support-stats.compact{grid-template-columns:1fr 1fr}.polished-filter,.customer-filter{grid-template-columns:1fr}.head-chip{width:100%}.ticket-toolbar{padding:14px}.result-strip{width:100%;justify-content:center}.wide-page{padding-left:16px;padding-right:16px}.data-table th:first-child,.data-table td:first-child{padding-left:12px}.data-table th:last-child,.data-table td:last-child{padding-right:12px}}